The value of reliable and high performing networks continues to reach new heights as individuals and businesses increasingly rely on connectivity that ties them to content, co-workers, suppliers, partners, and customers.  We are at the forefront of an evolution of 5G, edge and IoT-based initiatives that will support new solutions like autonomous vehicles, telemedicine and other industrial use cases. This report provides information about the best practices communications SPs can implement to uplift their customer experience by providing proactive and automated support.