Operating multi-vendor and multi-generation networks with manual processes, fragmented tools, disconnected workflows, and siloed data increases operational complexity and prevents coordinated action. This paper examines the causes of operational drag and explains how AI-enabled process automation, cross-domain coordination, and operational context help reduce cognitive load, improve decision-making, and restore operational leverage. It also explores how Ciena's services apply automation expertise and operational best practices to help communications service providers streamline operations, improve efficiency, and advance toward AI-assisted network operations.
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Reducing operational drag in multi-vendor and multi-generation networks
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