Managed Services
Harness expertise and innovation to elevate your network
Have confidence with our AI-optimized, 360° global management of your or your customers' IT infrastructure from our certified-secure, geo-diverse network operation center (NOC) facilities, 24 x 7. Supporting multi-vendor and multi-domain environments, our experts adhere to Information Technology Infrastructure Library (ITIL) best practices for incident and problem management, performance monitoring, analytics, and more, ensuring your network operates at peak performance.
Managed NOC use cases
You have options: Use cases for managed NOC
Ease into managed NOC
Turning over management of your full network to someone else can seem like a big step. So, we've helped simplify things with smaller, other-than-full-network use cases identifying specific subsystems for us to manage—such as your next-generation network elements, your older legacy network, “NOC as a service” to manage your customers' networks on your behalf, or especially unique or challenging applications—while leaving the rest to you.
Video
Managed Services: Managed NOC
This video explores four uses cases for Ciena's Managed Services, identifying specific subsystems for Ciena Services to manage, while you take care of the rest. Whether managing your full network or just a part, we're here to help you drive network reliability, cost savings, and optimized staffing—and peace of mind, knowing your network is in the best hands possible.
INFOBRIEF
Managed Services: Managed NOC
These four other-than-full-network use cases outline how Ciena Services’ Managed NOC can help you manage your network and deliver significant operational and financial advantages. Managed NOC is a world-class, carrier-grade, multi-vendor service designed for the largest, most complex networks in the world.
Optional capabilities
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ITSM integration
We automate communications between your IT service management (ITSM) system and our Managed Services platform, streamlining ticket exchanges and workflows without emails or phone calls.
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Span management
Coordinating with your service provider, we monitor, notify, and drive resolution of span-related incidents and failures, such as fiber cuts—saving you time and effort.
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Change requests
We prioritize, execute, and manage your service requests while ensuring your work is completed to industry standards in a timely manner.
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Penetration testing
We expose, identify, and prioritize security vulnerabilities through real-world simulation and controlled exploitation, delivering detailed evidence and recommendations, and, if desired, remediation execution.
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Security and compliance
Continuous archiving and monitoring of device logs look for suspicious activity and vulnerabilities, with event verification and automated ticket generation.
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Navigator NCS administration
Let us take care of post-deployment monitoring, management, troubleshooting, and incident notification for Navigator Network Control Suite™ (Navigator NCS), while you continue using its provisioning, planning, and analytics.
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