Managed Services
AI-native Managed Services for mission-critical multi-vendor networks
With 24 x 7 monitoring and rapid issue remediation for crucial optical and IP networks, you can rely on our Managed Services to ensure resilient, SLA-driven network management. We keep your network running at peak performance through our AI-native, cloud-based, globally distributed managed network operations center (NOC) and certified multi-vendor experts—so you can reduce risk, control costs, and focus on strategic priorities.
Managed Services
24 x 7 network monitoring and management with rapid event remediation
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NOC expertise
Our network engineers have directly managed Ciena’s customer NOC for over 20 years, giving us a unique understanding of the challenges you face.
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Native AIOps
Through AI and machine learning, our NOC engine ingests vast amounts of telemetry to filter out extraneous alarm “noise” and learn system behavior to quickly spot performance deviations, leading to much faster mean time to resolution.
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Cloud-based global coverage
Our virtual cloud infrastructure enables us to flexibly adapt to your changing needs, including regional requirements for data sovereignty, security, and staffing.
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Multi-vendor
Ciena Services engineers are certified with key optical and IP infrastructure providers and ready to expertly manage your complete network environment.
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Ciena owned, operated, and staffed
Our direct model enables maximum responsiveness with no middlemen, straightforward accountability, and vastly streamlined processes. It also provides the ability to customize services to meet your unique business needs.
You have options: Use cases for managed NOC
Ease into managed NOC
Turning over management of your full network to someone else can seem like a big step. You can take a smaller step to ease into Managed Services. Consider a specific subsystem management use case that works best for your business—from older legacy networks and new next-gen network elements to outsourced NOC as a service managing your customers’ networks on your behalf. Especially unique or challenging applications, including managed optical fiber networks (MOFN), are also an option to simplify your entry into Managed Services.
Video
Managed NOC use cases
This video explores four uses cases for Ciena's Managed Services, identifying specific subsystems for Ciena Services to manage, while you take care of the rest. Whether managing your full network or just a part, we're here to help you drive network reliability, cost savings, and optimized staffing—and peace of mind, knowing your network is in the best hands possible.
INFOBRIEF
Managed NOC use cases
These four other-than-full-network use cases outline how Ciena Services’ Managed NOC can help you manage your network and deliver significant operational and financial advantages. Managed NOC is a world-class, carrier-grade, multi-vendor service designed for the largest, most complex networks in the world.
BLOG
A skeptic’s guide to managed NOC
Third-party NOC hesitancy is normal. In this blog, Colin Naples addresses some of the reasons operators hesitate to outsource NOC operations while offering a solution that allows them to reach the (huge) benefits.
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