Multi-vendor network operational expertise
Drive readiness, accelerate service delivery, and optimize costs
Free your team to focus on strategic priorities
Flexible turnkey managed operations
The challenge
Managing multi-vendor network operations in-house is complex and costly. It requires specialized staff, cross-vendor coordination, secure infrastructure, and ongoing investment in NOC resources, technology, and spares—pulling time, budget, and focus from strategic priorities.
Our approach
A flexible, turnkey, single-point-of-contact model streamlines network operations. Acting on your behalf, a designated customer engagement manager harnesses our AI-native multi-vendor NOC, technical support, managed spares and engineer dispatch, and more to oversee all day-to-day activities across your full network or wherever you need support.
The benefits
Improve operational reliability, resolve issues faster, and strengthen service performance with support backed by our deep operational expertise and exceptional SLA attainment. This allows your team to focus on strategic business priorities.
Our managed operations capabilities
Globally distributed NOC
AI-native, cloud-based multi-vendor network management from our Ciena-owned NOC helps simplify operations and improve SLA performance.
Tech support
24 x 7 support from over 400 Ciena engineers helps maximize uptime, resolve issues faster, and maintain network performance.
Managed spares and engineer dispatch
Global logistics, same-day managed spares, and on-site support help maintain availability and resolve issues at lower cost.
Insights
Blog
Expanding the value of managed services in network operations
Curtis Price, Program Vice President of IDC’s Infrastructure Services group, details how managed services can play a key role in supporting business models that generate new sources of revenue for CSPs as cloud and hyperscale providers extend their presence into new markets.
ReadBlog
Managed services: Enabling a range of new communications service provider business models
As market dynamics shift and the competitive landscape for communications services intensifies due to the rapid rise of AI, digital transformation is a necessity for communications service providers (CSPs) to remain competitive and deliver a superior customer experience. IDC’s Rob Brothers explains how turnkey managed services can play a critical role.
ReadWebinar
On-demand webinar | Unlock network value
In this webinar, Ciena and an IDC guest speaker discuss network operators’ current challenges and how managed services address them and create new opportunities.
WatchInfobrief
How managed services drive success for network operators
Partnering with a managed service provider that possesses extensive knowledge of emerging technologies, domain-level expertise, and operational experience should be a key component of the vendor evaluation criteria for a network operator.
Download