Transforming NOC Teams into Troubleshooting Heroes
In a highly competitive industry, service providers continually seek ways to offer superior service offerings, increase customer satisfaction, and gain a competitive edge. But this can be challenging for providers who own and operate large and complex multi-layer, multi-service networks that cater to the diverse requirements of both enterprise and residential customers. Blue Planet® Route Optimization and Analysis (ROA) provides real-time, historical, and predictive analytics for the network’s routing control plane, and has the unique ability to correlate it with traffic behaviour and performance metrics from the network to provide path-aware routing analysis. This case study outlines real-world examples of network operators using ROA to assure services and transform their NOC teams into troubleshooting heroes.