Blue Planet Support
Expert guidance and support at your fingertips
Blue Planet® provides comprehensive technical support on all products and solutions, offered through annual subscriptions:
| Smart Support | Solution Support |
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Customers can also take advantage of the Blue Planet Community, which is dedicated to helping you enrich your Blue Planet experience no matter where you are in your journey in network transformation. Here, you can ask and answer questions and find answers to commonly asked questions about Blue Planet and our solutions. As a developer you can also connect, contribute, collaborate, and share your technical knowledge with other Blue Planet users and experts. Blue Planet Community is an essential part of the broader Ciena Community where you can access a variety of resources and tools related to both Ciena and Blue Planet.
Contact Blue Planet Support
Global numbers by country
North America
| Country | Carrier | Prefix code to dial | Toll Free number to dial |
|---|---|---|---|
| Canada | All | +1 | 800-243-6224 |
| United States | All | +1 | 800-243-6224 |
| United States (CGSI Government Customers Only) | All | +1 | 855-916-0006 |
CALA
| Country | Carrier | Prefix code to dial | Toll Free number to dial |
|---|---|---|---|
| Argentina | All | 00 | 800-2436-2247 |
| Brazil | Embratel | 0021 | 0 800 942 3034 |
| Chile | N/A | 1230 020 0845 | |
| Columbia | 01 | 8007550145 | |
| Mexico | N/A | 018000621328 | |
| Panama | C&W | 00 | 008000442510 |
| Peru | N/A | 0800 77 454 |
EMEA
| Country | Carrier | Prefix code to dial | Toll Free number to dial |
|---|---|---|---|
| Austria | Austria PTV | 00 | 800-2436-2247 |
| Bahrain | 80006210 | ||
| Belgium | Belgacom | 00 | 800-2436-2247 |
| Czech Republic | Cesky Telecom | 00 | 800-2436-2247 |
| France | France Telecom | 00 | 800-2436-2247 |
| Germany | Deutsche Telkom | 00 | 800-2436-2247 |
| Ireland | Eircom | 00 | 800-2436-2247 |
| Italy | Telecom Italia | 00 | 800-2436-2247 |
| Netherlands | KPN Telecom | 00 | 800-2436-2247 |
| Poland | Polish Telecom | 00 | 800-2436-2247 |
| Spain | Telefonica | 00 | 800-2436-2247 |
| Sweden | Telia Sonera | 00 | 800-2436-2247 |
| Switzerland | Swiss Telecom | 00 | 800-2436-2247 |
| Slovenia | Slovenia Telecom | 00 | 0800 77 454 |
| United Kingdom | BT | 00 | 800-2436-2247 |
| Cable & Wireless | 00 | 800-2436-2247 |
Asia Pacific
| Country | Carrier | Prefix code to dial | Toll Free number to dial |
|---|---|---|---|
| Australia | Telstra | 0011 | 800-2436-2247 |
| Optus | 0011 | 800-2436-2247 | |
| China | China Telecom (South) | 00 | 800-2436-2247 |
| China Telecom (North) | 00 | 800-2436-2247 | |
| Hong Kong | PCCW | 001 | 800-2436-2247 |
| India | 000 | 8004401369 | |
| Japan | N/A | 0120 958 521 | |
| New Zealand | TNZI | 00 | 800-2436-2247 |
| Philippines | N/A | 1800 13220094 | |
| Singapore | N/A | 800 3211185 | |
| South Korea | Korea Telecom | 001 | 800-2436-2247 |
| DACOM | 002 | 800-2436-2247 | |
| Taiwan | Chunghwa Telecom | 00 | 800-2436-2247 |
| Thailand | CAT | 001 | 800-2436-2247 |
| Vietnam | Viettel | N/A | 122 80925 |
| Mobifone | N/A | 121 020029 | |
| Vinafone/VNPT | N/A | 120 11104 |